These Buyer Terms of Service ("Terms") form a legally binding agreement between Connexis Group Ltd, a company registered in England and Wales with company number 17214446 ("Connexis"), and the business entity (the "Buyer") accessing the Connexis platform to purchase consumer enquiries ("Leads") under a prepaid wallet model.
By creating a buyer account, topping up your wallet, or accepting delivery of any Lead, the Buyer agrees to be bound by these Terms.
1. The service
Connexis operates infrastructure that matches consumer enquiries from its own funnels, affiliates and publisher network with vetted buyers in real time. Each Lead is delivered to exactly one buyer (exclusive, never resold) at the fixed sector price per lead ("CPL") published on the Connexis pricing page.
2. Wallet & payment
- All commercials are prepaid. The Buyer tops up a wallet via Stripe Checkout or bank transfer (with a 20% VAT invoice).
- Lead acceptance debits the wallet at the applicable sector CPL. When the wallet balance falls below the next-lead CPL, delivery is paused automatically.
- The Buyer may pause delivery at any time from the portal.
- Wallet balances are held by Connexis as a prepayment against future Leads and are non-refundable except where required by law or where Connexis cancels the account without cause.
3. Lead quality & returns
- Connexis warrants that each delivered Lead has a recorded consent token (TrustedForm or equivalent) and meets the sector consent requirements.
- The Buyer may return a Lead within 72 hours of delivery for a documented quality issue (e.g. invalid contact details, duplicate within 7 days, fraudulent submission).
- Accepted returns are refunded to the Buyer's wallet automatically.
- Quality disputes that cannot be resolved in-portal are referred to the Connexis Compliance Team and resolved within 5 business days.
4. Acceptable use
The Buyer must:
- Hold all required FCA / regulatory permissions for the sector(s) in which they accept Leads.
- Honour the consent on each Lead (do not contact outside of consented purposes).
- Comply with UK GDPR, PECR, TCPA (where applicable) and any sector-specific rules (CONC, ICOBS, MCOB).
- Not resell, share, syndicate or otherwise distribute any Lead to a third party.
5. Service levels
- Target platform uptime: 99.9%, measured monthly.
- Lead routing median latency: ≤200ms.
- Webhook delivery: auto-retry with exponential back-off up to 24 hours.
6. Confidentiality & data
Each party shall keep confidential all non-public information received from the other. Personal data shared in connection with this agreement is processed under the joint controllership arrangement described in our Data Processing Agreement.
7. Term & termination
- This agreement runs for an initial term of 12 months from first wallet top-up and renews automatically for successive 12-month periods unless terminated.
- Either party may terminate for convenience on 30 days written notice.
- Connexis may suspend or terminate the Buyer's account immediately for breach of clause 4 (Acceptable Use) or non-payment.
8. Liability
Neither party is liable for indirect, consequential or punitive damages. Connexis's aggregate liability under this agreement is capped at the total wallet spend by the Buyer in the 12 months preceding the claim. Nothing in this clause limits liability for death, personal injury, fraud or wilful misconduct.
9. Governing law
These Terms are governed by the laws of England and Wales. The parties submit to the exclusive jurisdiction of the courts of England and Wales.
10. Notices
Notices to Connexis: legal@connex.is
Notices to the Buyer: the email address registered on the buyer's account.
These Terms are signed on behalf of Connexis Group Ltd by its appointed director. The Buyer's authorised signatory accepts these Terms by completing the e-signature flow in the buyer portal.